CONTACT US
Should you have any questions, comments, or concerns, please fill out our form below. We typically answer within a 24-hour window.
FAQ
Our most frequently asked questions! If you can't find an answer to your question here, please reach out to us so we can add it.
Where are you located?
Our flagship store is located at 914 West Broad Street, Richmond, VA 23220. We are open everyday from 11AM - 8PM!
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Do you buy sneakers and/or accept trade-ins?
We operate as a buy, sell, trade shop! Kicks Boomin is ALWAYS buying, whether you have one pair to sell or an entire collection! If you are looking to sell or trade your sneaker or clothing items, please bring them in-store along with a photo ID. We offer both cash on the spot or store credit!
How long will it take for my order to arrive?
Most orders are prepared for shipping within two (2) business days. When it has been processed and ready to ship, you will receive an email confirmation with tracking information. Domestic U.S. customers typically receive their purchases within 2-4 business days after dispatch. International customers usually receive their purchases within 7-10 business days after dispatch.
What if your return policy?
All sales are final. We do not accept returns or exchanges.
If an item is pre-owned, is it the same as in the picture?
The picture on the website for worn items is not of the actual shoe, but a stock image of a deadstock pair. Worn items are priced based on their condition. If you would like to request pictures of the actual worn pair for sale, you may send a request using our contact form or message us on Instagram @kicksboomin. Please include the name, size, and price of the item(s) you are interested in.
Are the items you sell authentic?
Kicks Boomin sells only 100% authentic products. We do NOT accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all products that are taken in and put up for sale.
